Remote support
Using a remote PC is considered one of the most advanced types that will help you with tech-related problems. In this case, you will need to install a secure and reliable program that will eventually help a remote technician to access your computer as he tackles your computer problems.
Network management
If your business has less than 50 employees it is likely you may not have the staff resources to setup a network and oversee network administration on a routine basis. In this case, you can seek the services of a qualified network administration to oversee this important aspect of your business.
End-User support
Providing ongoing desktop and end-user support can be a costly but necessary part of maintaining business continuity. Tapping into a professional IT support provider in this area provides an affordable way for you to ensure your employees remain productive with proactive monitoring.
Block hours support
Take advantage of MCSI’s Block of Hours program to purchase pre-paid blocks of support hours at a 30% discounted rate. A cost-effective alternative to our standard flat-rate support. They are an ideal solution for supporting basic issues.